.page-faq {
  max-width: 1120px;
  margin: 0 auto;
  padding: 0 20px 88px;
  color: var(--cream-050);
  font-family: var(--font-body);
}

.page-faq a:focus-visible,
.page-faq button:focus-visible,
.page-faq summary:focus-visible {
  outline: 2px solid var(--orange-500);
  outline-offset: 3px;
}

.page-faq .breadcrumb {
  margin: 20px 0 28px;
}

/* ---------- 封面 ---------- */
.page-faq .faq-cover {
  position: relative;
  padding-top: 28px;
  margin-bottom: 64px;
  border-top: 1px solid var(--line-strong);
}

.page-faq .faq-cover::before {
  content: "";
  position: absolute;
  top: -1px;
  left: 0;
  width: 96px;
  height: 3px;
  background: var(--orange-500);
}

.page-faq .faq-cover__eyebrow {
  margin: 0 0 16px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.2em;
  color: var(--orange-500);
}

.page-faq .faq-cover__title {
  margin: 0 0 20px;
  max-width: 20ch;
  font-size: clamp(30px, 8vw, 54px);
  font-weight: 800;
  line-height: 1.12;
  letter-spacing: -0.02em;
}

.page-faq .faq-cover__lede {
  margin: 0 0 24px;
  max-width: 48ch;
  font-size: 17px;
  line-height: 1.8;
  color: rgba(245, 239, 227, 0.74);
}

.page-faq .faq-cover__status {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 10px 14px;
  padding-top: 18px;
  border-top: 1px solid var(--line);
}

.page-faq .faq-cover__status p {
  flex: 1 1 260px;
  margin: 0;
  font-size: 15px;
  line-height: 1.75;
  color: rgba(245, 239, 227, 0.62);
}

/* ---------- 症状选择台 ---------- */
.page-faq .faq-picker {
  margin-bottom: 72px;
}

.page-faq .faq-picker__title {
  margin: 0 0 8px;
  font-size: 20px;
  font-weight: 700;
  letter-spacing: -0.01em;
}

.page-faq .faq-picker__hint {
  margin: 0 0 20px;
  font-size: 15px;
  line-height: 1.75;
  color: rgba(245, 239, 227, 0.6);
}

.page-faq .faq-picker__grid {
  display: grid;
  gap: 12px;
}

.page-faq .faq-chip {
  display: flex;
  align-items: flex-start;
  gap: 14px;
  padding: 18px 20px;
  background: var(--ink-800);
  color: var(--cream-050);
  text-decoration: none;
  clip-path: polygon(0 0, 100% 0, 100% calc(100% - 16px), calc(100% - 16px) 100%, 0 100%);
  transition: background-color 0.3s var(--ease), color 0.3s var(--ease);
}

.page-faq .faq-chip:hover {
  background: var(--orange-500);
  color: var(--ink-950);
}

.page-faq .faq-chip:focus-visible {
  outline-color: var(--neon-400);
}

.page-faq .faq-chip__idx {
  padding-top: 3px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.12em;
  color: var(--orange-500);
}

.page-faq .faq-chip:hover .faq-chip__idx {
  color: var(--ink-950);
}

.page-faq .faq-chip__label {
  font-size: 16px;
  font-weight: 600;
  line-height: 1.55;
}

/* ---------- 流程示意 ---------- */
.page-faq .faq-flow {
  margin: 0 0 72px;
}

.page-faq .faq-flow img {
  display: block;
  width: 100%;
  height: auto;
  max-width: 100%;
  border: 1px solid var(--line);
  background: var(--ink-800);
  object-fit: cover;
}

.page-faq .faq-flow figcaption {
  margin-top: 12px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.06em;
  color: rgba(245, 239, 227, 0.45);
}

/* ---------- 章节 ---------- */
.page-faq .faq-section {
  padding-top: 36px;
  margin-bottom: 72px;
  border-top: 1px solid var(--line);
  scroll-margin-top: 24px;
}

.page-faq .faq-section__num {
  display: block;
  margin-bottom: 10px;
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.18em;
  color: var(--orange-500);
}

.page-faq .faq-section__title {
  margin: 0 0 12px;
  font-size: 26px;
  font-weight: 800;
  line-height: 1.25;
  letter-spacing: -0.02em;
}

.page-faq .faq-section__lead {
  margin: 0 0 26px;
  max-width: 42ch;
  font-size: 16px;
  line-height: 1.8;
  color: rgba(245, 239, 227, 0.62);
}

/* ---------- 问答条目 ---------- */
.page-faq .faq-item {
  padding: 2px 0 2px 18px;
  margin-bottom: 24px;
  border-left: 2px solid var(--line-strong);
  transition: border-color 0.3s var(--ease);
}

.page-faq .faq-item[open] {
  border-left-color: var(--orange-500);
}

.page-faq .faq-item__q {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 16px;
  padding: 6px 0;
  cursor: pointer;
  list-style: none;
  font-size: 17px;
  font-weight: 600;
  line-height: 1.6;
}

.page-faq .faq-item__q::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item__q::after {
  content: "展开";
  flex: 0 0 auto;
  padding-top: 4px;
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: 0.1em;
  color: var(--orange-500);
  white-space: nowrap;
}

.page-faq .faq-item[open] .faq-item__q::after {
  content: "收起";
  color: rgba(245, 239, 227, 0.42);
}

.page-faq .faq-item__qt {
  flex: 1 1 auto;
}

.page-faq .faq-item__a {
  padding: 6px 0 10px;
}

.page-faq .faq-item__note {
  margin: 0 0 10px;
  font-size: 15px;
  line-height: 1.8;
  color: rgba(245, 239, 227, 0.66);
}

/* ---------- 编号步骤 ---------- */
.page-faq .faq-steps {
  list-style: none;
  margin: 0;
  padding: 0;
  counter-reset: faqstep;
}

.page-faq .faq-steps li {
  counter-increment: faqstep;
  display: grid;
  grid-template-columns: 32px minmax(0, 1fr);
  gap: 10px;
  padding: 9px 0;
  font-size: 16px;
  line-height: 1.75;
  color: rgba(245, 239, 227, 0.78);
}

.page-faq .faq-steps li::before {
  content: counter(faqstep, decimal-leading-zero);
  padding-top: 5px;
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.06em;
  color: var(--orange-500);
}

/* ---------- 延伸阅读 ---------- */
.page-faq .faq-more {
  margin: 26px 0 0;
  padding-top: 18px;
  border-top: 1px dashed var(--line);
  font-size: 15px;
  line-height: 1.8;
  color: rgba(245, 239, 227, 0.62);
}

.page-faq .faq-more a {
  color: var(--orange-500);
  text-decoration: none;
  border-bottom: 1px solid rgba(255, 106, 26, 0.4);
}

.page-faq .faq-more a:hover {
  border-bottom-color: var(--orange-500);
}

/* ---------- 三条通道 ---------- */
.page-faq .faq-channels {
  display: grid;
  gap: 18px;
  margin-bottom: 40px;
}

.page-faq .faq-channel {
  padding: 22px 20px;
  background: var(--ink-800);
  clip-path: polygon(0 0, calc(100% - 18px) 0, 100% 18px, 100% 100%, 0 100%);
}

.page-faq .faq-channel--mail {
  background: var(--blue-800);
}

.page-faq .faq-channel__label {
  display: block;
  margin-bottom: 12px;
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: 0.16em;
  color: var(--neon-400);
}

.page-faq .faq-channel__title {
  margin: 0 0 10px;
  font-size: 18px;
  font-weight: 700;
  letter-spacing: -0.01em;
}

.page-faq .faq-channel__value {
  margin: 0 0 12px;
  font-family: var(--font-mono);
  font-size: 14px;
  line-height: 1.6;
  word-break: break-all;
  color: var(--cream-050);
}

.page-faq .faq-channel__meta {
  margin: 0;
  font-size: 14px;
  line-height: 1.75;
  color: rgba(245, 239, 227, 0.64);
}

.page-faq .faq-channel .btn {
  margin-bottom: 14px;
}

/* ---------- 提交信息清单 ---------- */
.page-faq .faq-ticket {
  margin-bottom: 40px;
}

.page-faq .faq-ticket__title {
  margin: 0 0 16px;
  font-size: 18px;
  font-weight: 700;
  letter-spacing: -0.01em;
}

.page-faq .faq-ticket__list {
  list-style: none;
  margin: 0;
  padding: 0;
  border-top: 1px solid var(--line);
}

.page-faq .faq-ticket__list li {
  display: grid;
  grid-template-columns: 40px minmax(0, 1fr);
  gap: 12px;
  padding: 12px 0;
  border-bottom: 1px solid var(--line);
  font-size: 15px;
  line-height: 1.75;
  color: rgba(245, 239, 227, 0.78);
}

.page-faq .faq-ticket__idx {
  padding-top: 4px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.08em;
  color: var(--orange-500);
}

/* ---------- 客服示意图 ---------- */
.page-faq .faq-support-media {
  margin: 0 0 32px;
}

.page-faq .faq-support-media img {
  display: block;
  width: 100%;
  height: auto;
  max-width: 100%;
  border: 1px solid var(--line);
  background: var(--ink-800);
  object-fit: cover;
}

.page-faq .faq-support-media figcaption {
  margin-top: 12px;
  font-size: 13px;
  line-height: 1.7;
  color: rgba(245, 239, 227, 0.5);
}

/* ---------- 断点 ---------- */
@media (min-width: 700px) {
  .page-faq .faq-picker__grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .page-faq .faq-ticket__list li {
    grid-template-columns: 48px minmax(0, 1fr);
  }
}

@media (min-width: 860px) {
  .page-faq {
    padding: 0 32px 104px;
  }

  .page-faq .faq-channels {
    grid-template-columns: 1.15fr 1fr 1fr;
    align-items: start;
  }
}

@media (min-width: 980px) {
  .page-faq .faq-section {
    display: grid;
    grid-template-columns: 280px minmax(0, 1fr);
    column-gap: 64px;
  }

  .page-faq .faq-section__aside {
    position: sticky;
    top: 32px;
    align-self: start;
  }

  .page-faq .faq-section__lead {
    margin-bottom: 0;
  }

  .page-faq .faq-item__q {
    font-size: 18px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-chip,
  .page-faq .faq-item {
    transition: none;
  }
}